BEST Workmanship Guarantee
BEST, Inc. warrants that workmanship associated with the specific rework or repair services performed will be free from workmanship defects for a period of ninety (90) days from shipment date.
This workmanship guarantee applies only to:
• The specific rework location
• Solder joints created or modified by BEST, Inc.
• Immediately adjacent components or circuitry directly affected during the rework process
All work is visually inspected to IPC-A-610 Class 3 acceptance criteria unless otherwise specified by the customer in writing.
The guarantee does not apply to:
• Overall product functionality
• Latent or pre-existing defects
• Previously reworked assemblies
• Conformal coated assemblies
• Underfilled components
• Used or refurbished components
• Customer-supplied defective components
• Moisture intrusion damage
• Pad lifting, delamination, barrel cracking, or laminate degradation
• Customer-requested deviations from BEST process recommendations
• Counterfeit or non-traceable components
• Assemblies unable to safely tolerate required thermal exposure
BEST reserves the sole right to determine whether a failure is attributable to workmanship performed by BEST.
BEST’s liability is strictly limited to correction of verified workmanship defects and shall not exceed the amount paid for the affected services.
BEST shall not be liable for consequential damages, lost profits, downtime, recall costs, field failures, or indirect damages of any kind.