April 2005

BEST Inc News )
 

in this issue
  • BEST Wins Product of the Year Award for StencilQuik
  • New Customer Service Representative at BEST
  • BEST Wins 2nd Place for Service Excellence
  • Web-based Lead-Free Course Launched

  • In this issue we bring you news about the awards BEST was recently honored with at APEX, information about your new rework, repair and build customer service contact person as well as information on the release of our new web-based lead-free solder training course. As always your comments are welcome!


    Bob Wettermann, President
     
    BEST Wins Product of the Year Award for StencilQuik

    BEST Wins 2004 VISION Award.
     StencilQuik(TM) has been honored with the coveted Vision Award for 2004 Product of the Year under the Rework Products category. "For 10 years the SMT VISION Award has been the vehicle for recognizing products and services within the electronics assembly market that excel in innovation, cost savings and overall excellence," said John Bubello, publisher of SMT. A panel of industry experts select the winners.
      StencilQuik(TM) Key Values The key values more and more users are recognizing in this product include: the elimination of time- consuming mask repair, the ability to prevent solder shorts when placing a BGA as well as the ability to reduce rework times.

       

    New Customer Service Representative at BEST

    Are you wondering who that new voice belongs to the last time you called BEST? (Yes you actually get a "live" person when you call BEST) Douglass Dabe recently joined BEST as the primary customer contact person for rework, repair and build services. Doug brings excellent organizational skills along with experience in servicing customers.
      Where is Dan going? Dan Nummela has been given the new responsibility of BGA supervisor. Dan will have a big job on his shoulders as BEST adds new capacity. In addition Dan will be responsible for bringing his staff up to speed on lead-free processes as well as developing new StencilQuik(TM) processes.

       

     

    BEST Wins 2nd Place for Service Excellence


    BEST is pleased to announce that it took 2nd place in the prestigious Service Excellence Awards. This award was recognized at this year's APEX. This honor is awarded yearly to companies displaying excellence in several service categories. Customers of SEA participants rated each company on a scale of 1 (poor) to 5 (superior) in five service categories. These include quality, responsiveness, price/value and technology. This is the 13th year Circuits Assembly has sponsored the awards program.

    Web-based Lead-Free Course Launched

    In mid-March BEST launched the web-based version of its lead-free solder training introductory course. Now single users can benefit from the material put together on the processes, materials and lead-free changeover issues. This learning, module can be completed wherever and whenever the student has internet access. Students must complete a test at the end of each module in order to successfully pass the course.

    This introductory lead-free module is intended for all areas in your organization. Purchasing, program management, process technicians, quality control and costing/accounting departments can be certified with this introductory lead-free course.

    • Upcoming modules which will be launched include the basics of lead-free hand soldering and rework as well as a lead-free wave processing.
       
    Links to New Info.........
     
    phone: (847) 797-9250


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